Return & Refund Policy

All Sales Are Final

Due to the nature of fragrance decants and their handling, all decant sales are final and cannot be returned or exchanged. Please review your order carefully before completing your purchase.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Refunds may be granted for cancellation requests received before your order has shipped. Once an order has shipped, it can no longer be canceled.

Cancellation requests are not guaranteed until confirmed.

Items Damaged During Shipping

If your order arrives damaged due to shipping, you may need to file a claim with the shipping carrier to seek reimbursement. Carrier claims and refunds are subject to the carrier's policies and requirements.

If you experience any issues with the carrier's claims process or need assistance, please contact us, and we'll do our best to help.

Significant Leakage During Transit

While we take care to package every order securely, minor residue or small amounts of leakage may occasionally occur during transit.

If your product arrives with significant leakage, please take clear photographs of the affected product, packaging, and any visible leakage. Email the photos and your order number to us as soon as possible so we can review the issue and determine the appropriate resolution.

Please retain the original packaging until the issue has been reviewed, as it may be needed for a shipping claim.

Contact Us

If you have questions about an order, need to request a cancellation, or experience an issue with your shipment, please contact us through our website or email us at our listed customer support address.

We're committed to making sure your shopping experience is as smooth as possible and appreciate your understanding of our policies.